Frequently asked questions

Every piece in our shop is one of a kind. Create a free account, open the hair you like, choose whether you want keratin bonding and tap Request to buy. The hair is then reserved for you and leaves the shop. We send you a secure Square payment link by email or text – once you've paid, we ship it.

No. Request to buy only reserves the hair. You pay through the Square payment link we send you; it shows the full total including shipping and any sales tax before you pay.

Payments go through Square, a secure payment provider. You can pay by credit or debit card or with any other option Square offers on the payment page. We never see or store your card number.

Yes, as long as you haven't paid: go to My Account, open the hair and tap Cancel my request. The hair goes back on sale. Once paid, the sale is final – see Shipping & Returns.

Your account keeps your requests, purchases and messages in one place and tells us where to ship your hair. It's free.

Of course. Every hair page has Ask a question – our answer appears in My Account. You can also ask for more photos or a video.

Yes. Each listing is a single piece, photographed as it is. As soon as someone reserves it, it leaves the shop – so if you love it, don't wait too long.

That's the natural texture of the hair. You can filter the shop by it.

Premium Virgin hair has never been colored or chemically treated. Premium hair is high-quality hair that may have been colored to reach its shade.

We use the usual hair-extension color codes: low numbers are dark (#1 jet black, #1B off black), and the higher numbers get lighter up to the blondes. #99, #60, #613 and #1000 are our lightest blondes. Codes with a letter can be a completely different shade – #99J, for example, is a wine red. In the shop you can filter by color group and then by code.

The piece is a blend of colors, for example with highlights. The color code shown is the main color.

Length is in inches and weight in grams, for the whole piece as listed. Small natural variations are normal.

The piece can be divided into smaller portions, for example 4 × 25 g. The possible portions are listed on the hair.

We photograph every piece carefully, but every screen shows colors a little differently. If you're unsure, ask us for more photos or a video before you request it.

If you choose it, we prepare the hair with keratin bonds (K-tips), so your stylist can install it with the fusion method right away.

It depends on the weight and the number of colors: $120 per 100 g for one color, $130 for two colors and $135 for three colors. The exact amount for each piece is shown on the hair before you request it.

We ship within the United States and Canada.

The shipping cost is added to your Square payment link, so you see the full total before you pay. We ship as soon as your payment has arrived and send you the tracking number.

Import duties, taxes or brokerage fees charged in Canada are paid by the buyer.

All sales are final – for hygiene reasons, and because every piece is one of a kind, hair can't be returned or exchanged. If you receive the wrong item or it arrives damaged, email us within 3 days of delivery with photos and we'll make it right. Details: Shipping & Returns.

Tap Log in, then Forgot password?, and enter your email. We send you a link to choose a new password.

In My Account: Edit details changes your name, phone and billing address; Add a delivery address lets you ship somewhere else (you choose the address when you request hair); Change password does what it says. To delete your account, email us at shop@jbhair.shop.