Shipping & Returns

Where we ship

We ship within the United States and Canada.

Shipping cost and delivery

• After you tap Request to buy, the hair is reserved for you. We then send you a secure Square payment link by email or text.
• The shipping cost and method are included in that payment link, so you see the full total before you pay.
• We ship as soon as your payment has arrived and send you the tracking number.
• We ship to your billing address, or to a delivery address you add in My Account – you choose when you request the hair. If the address changes after that, email us before you pay at shop@jbhair.shop.

Customers in Canada

Orders to Canada may be charged import duties, taxes or brokerage fees by Canadian customs or the carrier. These charges are not included in our price and are paid by the buyer.

Cancellations

You can cancel a request at any time before you pay: open the hair in My Account and tap Cancel my request. Once your payment has been made, the order can no longer be cancelled.

Returns – all sales are final

For hygiene reasons, and because every piece of hair is one of a kind, all sales are final. We don't accept returns or exchanges, including for a change of mind, color or length preference. Please ask us any questions and request extra photos or a video before you buy – we're happy to help.

Wrong or damaged item

If you receive a different item than you ordered, or your hair arrives damaged, email us at shop@jbhair.shop within 3 days of delivery, with your name, the item and photos of the hair and the package. Please don't install, cut, color or wash the hair. We'll review it and offer a replacement (if available) or a refund to your original payment method.

Lost or delayed packages

If your tracking shows a problem or your package doesn't arrive, email us at shop@jbhair.shop. We'll contact the carrier and help you find a solution.

Questions

Email shop@jbhair.shop or use Ask a question on any hair. See also our FAQ and Terms of Sale.